On average, most requests are completed in just two days or less. However, more complex requests can take longer.

Once subscribed, you're able to add as many requests to your queue as you'd like, and they will be delivered one by one.

We understand you may not have enough design work to fill up entire month. Perhaps you only have one or two design requests at the moment. That's where pausing your subscription comes in handy.

Billing cycles are based on 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service remaining to be used anytime in the future.

Some common ways clients request designs is directly via Trello, sharing docs, or even via message. Basically, if it can be linked to or shared in Trello, it's fair game.

Clients most commonly request data and automation services directly through Trello. For data requests, clients typically create a card specifying the required KPIs or providing an informative description of their data analysis goals. Please include the data source file with your request.

For automations, depending on the depth, some customers provide a Word document detailing the step-by-step process. Once that information is provided, we can offer a free estimate on the completion time.

No worries! We'll continue to revise the design until you're 100% satisfied.

There will be no refunds issued past the first week of service.